Frequently Asked Questions
How many pages are in the books?
- 100gsm Standard - 192 pgs
- 120gsm Extra Smooth - 144 pgs
- 140gsm Standard - 144 pgs
- 225gsm Watercolour - 80 pgs
- 100gsm Standard - 256 pgs
- 120gsm Extra Smooth - 192 pgs
- 140gsm Standard - 192 pgs
- 225gsm Watercolour - 112 pgs
- 100gsm Standard - 320 pgs
- 120gsm Extra Smooth - 240 pgs
- 140gsm Standard - 240 pgs
- 225gsm Watercolour - 144 pgs
- 100gsm Standard - 384 pgs
- 120gsm Extra Smooth - 288 pgs
- 140gsm Standard - 288 pgs
- 225gsm Watercolour - 168 pgs
Standard Insert/Refill Page Counts:
- 100gsm inserts/refills - 64 pgs
- 120gsm inserts/refills - 48 pgs
- 140gsm inserts/refills - 48 pgs
- Watercolour inserts/refills - 24pgs
Do I need to break in my new journal?
No, please do NOT do this! Your Citrus Book has been crafted to lay as flat as possible from the start, so please do not shorten the life of your investment by trying to force it further open than feels natural. Some advice has been circulating in social media groups online that by "carefully" but intentionally forcing the spine of a new book you can make the pages lay more flat. This is not a good practice, as while you may get flatter pages in the short term, in the long-term you are drastically reducing the strength and stability of the binding, which can eventually cause more harm than good.
All of our journals and traveler's notebooks have been designed with coordinating ribbons, elastics, threads, etc, but we are happy to change them up if you have a specific preference - just ask!
Custom Journal Covers
Yes, we can typically create covers from custom artwork! The only rules relate to permissions: it must be your own original work or otherwise royalty-free (such as stock imagery). Work by other artists is also allowed so long as you can obtain written permission from them beforehand. The images must also be free of any copyright/trademark protected themes, including fan depictions - for example we can't use a picture of a Disney or Star Wars character even if you painted it yourself. We prefer to work with images at 2800 dpi or higher on the short side. We can sometimes get away with smaller files, but just know that the print quality could suffer - particularly on large books. We charge a flat rate custom fee of £8.00 per design (front & back images for one book count as one design, but if you want 3 different custom books for example that is 3 x the fee) plus the cost of any additional materials needed (that part is rare and doesn't apply if you just want custom art usually). We do save all custom designs internally, so if you wanted to order your same design again in the future we won't charge the fee again - just the current cost of the journal. To start your project, please send us an email or a message via our business Facebook page with your ideas and also the artwork you would like if you already have it so we can check that it is suitable. (You can protect it with watermarks if you like, but we won't ever use your art publicly without your permission in any case.) Hopefully that all makes sense, but just let us know if you have any questions!
I saw a design elsewhere that I love, but I don't see it on your website!
We often receive requests for customisations to notebooks that can change the way they look, so when those finished journals are seen on social media or elsewhere they may no longer match our website photos exactly. In another case, we do occasionally archive older designs as we add new ones to keep your shopping experience from being too overwhelming. In both these circumstances, we may still be able to recreate the journal that caught your eye - just send us a message about what you love and we'll do our best to make it happen for you!
WEBSITE & TRANSACTION QUESTIONS
How long does it take to receive my order?
* HOLIDAY UPDATE *
It's that time of the year! Most orders are ready to ship in 10-14 business days, but please understand with the onset of the holiday shopping season, we cannot guarantee shipping timeframes.
As always, we will continue to do our best to get your beautiful books to you as quickly as we are able. If you have concerns about your order, please feel free to contact us at [email protected] or you can message us on Facebook at https://www.facebook.com/citrusbookbindery.
ORDERS WITHIN THE UNITED KINGDOMAll UK orders are shipped via Royal Mail Tracked unless otherwise arranged and are typically received 1-2 working days after shipping, but please be aware that this is not a guaranteed service, and delays do occasionally still occur.
FOR ORDERS OUTSIDE THE UNITED KINGDOMInternational shipping costs include tracking where available. Please note that tracking is not available in certain locations. Orders are typically received in 1-2 weeks from posting, but please understand that delays can occur, particularly with customs, so this can not be guaranteed. If you need guaranteed delivery by a certain date please contact me prior to placing your order for additional shipping options. International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.
Why is my credit card being declined?
If you have checked all factors in your control (address matching that on file, available funds, post code errors, etc) and you reside outside of the UK, than it may be a case of your bank declining the transaction because we are international! If they view it as "outside your normal spending pattern" to make international purchases, it can be declined as suspected fraud. Usually all you need to do is give them a call and let know it really is YOU trying to make the purchase, and they can lift the block for you.
Can I add to my order?
If you have an existing order that has not completed, and would like to add more items, please send us a message first! We can work with you on shipping discounts and revise your completion date as needed. (We would ask that you please not place your new order and then ask us to combine the shipping after, as these extra refunds can be harmful over time to our reputation with our credit card processor!)