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Frequently Asked Questions

PRODUCT QUESTIONS

How many pages are in the books?

Slim:

  • 100gsm Standard - 192 pgs
  • 120gsm Extra Smooth - 144 pgs
  • 140gsm Standard - 144 pgs
  • 225gsm Watercolour - 80 pgs

Original:

  • 100gsm Standard - 256 pgs
  • 120gsm Extra Smooth - 192 pgs
  • 140gsm Standard - 192 pgs
  • 225gsm Watercolour - 112 pgs

Wide*:

  • 100gsm Standard - 320 pgs
  • 120gsm Extra Smooth - 240 pgs
  • 140gsm Standard - 240 pgs
  • 225gsm Watercolour - 144 pgs

Chunky*:

  • 100gsm Standard - 384 pgs
  • 120gsm Extra Smooth - 288 pgs
  • 140gsm Standard - 288 pgs
  • 225gsm Watercolour - 168 pgs

Standard Insert/Refill Page Counts:

  • 100gsm inserts/refills - 64 pgs
  • 120gsm inserts/refills - 48 pgs
  • 140gsm inserts/refills - 48 pgs
  • Watercolour inserts/refills - 24pgs

Note: All page counts consider both the front and back of each leaf of paper

* Due to weight constraints on our more delicate bindings, wide and chunky options are not available with all journals at this time.

Do I need to break in my new journal?

No, please do NOT do this! Your Citrus Book has been crafted to lay as flat as possible from the start, so please do not shorten the life of your investment by trying to force it further open than feels natural.

Some advice has been circulating in social media groups online that by "carefully" but intentionally forcing the spine of a new book you can make the pages lay more flat.  This is not a good practice, as while you may get flatter pages in the short term, in the long-term you are drastically reducing the strength and stability of the binding, which can eventually cause more harm than good.  

Can I personalize my journal?

Many of our journals and notebooks now have optional cover monogramming available!  By default, we offer "bottom right" placement on all books, though we may occasionally move this location if the design of the cover would make your monogram difficult to read. Additionally, our solid colour journals also have a center icon / monogram placement available. We do not have website functionality yet to show you the look of your finished monogram, so if you are concerned, just send us a message and we'll try to show you what it will look like ahead of time.

If you prefer a more subtle personalisation, we are happy to add a name, personal message, your favourite quote, etc. to the first interior page of traditional journals. Please reach out to us prior to placing your order to discuss your options.

Custom Colours

All of our journals and traveler's notebooks have been designed with coordinating ribbons, elastics, threads, etc, but we are happy to change them up if you have a specific preference - just ask!

I saw a design elsewhere that I love, but I don't see it on your website!

We often receive requests for customisations to notebooks that can change the way they look, so when those finished journals are seen on social media or elsewhere they may no longer match our website photos exactly. In another case, we do occasionally archive older designs as we add new ones to keep your shopping experience from being too overwhelming.

In both these circumstances, we may still be able to recreate the journal that caught your eye - just send us a message about what you love and we'll do our best to make it happen for you!

WEBSITE & TRANSACTION QUESTIONS

How long does it take to receive my order?

Most orders are typically ready to ship in 7-10 business days, but please understand our journals and notebooks are handmade to order so this can sometimes take a little longer during busy times of the year.  Rush orders are available in certain circumstances for an additional fee. If you need a rush on your order, please contact me before placing your order to be sure I can accommodate your schedule. Custom orders can vary greatly, and I will do my best to provide you with an accurate time quote before your purchase in finalized.

ORDERS WITHIN THE UNITED KINGDOM

All UK orders are shipped via Royal Mail Tracked unless otherwise arranged and are typically received 1-2 working days after shipping, but please be aware that this is not a guaranteed service, and delays do occasionally still occur.

FOR ORDERS OUTSIDE THE UNITED KINGDOM

International shipping costs include tracking where available.  Please note that tracking is not available in certain locations.

Orders are typically received in 1-2 weeks from posting, but please understand that delays can occur, particularly with customs, so this can not be guaranteed. If you need guaranteed delivery by a certain date please contact me prior to placing your order for additional shipping options.

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.

Why is my credit card being declined?

If you have checked all factors in your control (address matching that on file, available funds, post code errors, etc) and you reside outside of the UK, than it may be a case of your bank declining the transaction because we are international! If they view it as "outside your normal spending pattern" to make international purchases, it can be declined as suspected fraud.

Usually all you need to do is give them a call and let know it really is YOU trying to make the purchase, and they can lift the block for you.

Can I add to my order?

If you have an existing order that has not completed, and would like to add more items, please send us a message first! We can work with you on shipping discounts and revise your completion date as needed.

(We would ask that you please not place your new order and then ask us to combine the shipping after, as these extra refunds can be harmful over time to our reputation with our credit card processor!)

Still have questions? You can use our contact page to send us a message!

Send us an email

Having trouble?

You can send your message directly to our email: [email protected]