Frequently Asked Questions

Please read our FAQ before sending us a message.

Builder: Why are some prices different?

Some of our designs will be sewn with multiple colours of thread, which adds to the time it takes to make each one.  Journals with higher starting prices will have this multicolour binding!

How many pages are in the books?

Slim:

  • 100gsm Standard-  204 pgs
  • 120gsm Extra Smooth – 144 pgs
  • 140gsm Standard- 144 pgs
  • 225gsm Watercolour –  84 pgs

Original:

  • 100gsm Standard – 272 pgs
  • 120gsm Extra Smooth – 192 pgs
  • 140gsm Standard – 192 pgs
  • 225gsm Watercolour – 112 pgs

Wide:

  • 100gsm Standard – 340 pgs
  • 120gsm Extra Smooth – 240 pgs
  • 140gsm Standard – 240 pgs
  • 225gsm Watercolour – 140 pgs

Chunky:

  • 100gsm Standard- 408 pgs
  • 120gsm Extra Smooth – 288 pgs
  • 140gsm Standard- 264 pgs
  • 225gsm Watercolour – 168 pgs

Insert/Refill Page Counts*

  • Our 100gsm inserts/refills have 68 pages.
  • 120gsm and 140gsm inserts/refills have 48 pages.
  • Calendars have 36 pages.
  • Watercolour inserts/refills have 28.

* all page counts consider both the front and back of each leaf of paper

Can I add to my order?

If you have an existing order that has not completed, and would like to add more items, please send us a message first! We can work with you on shipping discounts and revise your completion date as needed. 

(We would ask that you please not place your new order and then ask us to combine the shipping after, as these extra refunds can be harmful over time to our reputation with our credit card processor!)

How long does it take to receive my order?

Most orders are typically ready to ship in 10-14 business days, but please understand our journals and notebooks are hand made to order so this can sometimes take a little longer during busy times of the year.

ORDERS WITHIN THE UNITED KINGDOM

All UK orders are shipped via Royal Mail Tracked unless otherwise arranged and are typically received 1-2 working days after shipping, but please be aware that this is not a guaranteed service, and delays do occasionally still occur.

FOR ORDERS OUTSIDE THE UNITED KINGDOM

International shipping costs include tracking where available.Please note that tracking is not available in certain locations.

Orders are typically received in 1-2 weeks from posting, but please understand that delays can occur, particularly with customs, so this can not be guaranteed. If you need guaranteed delivery by a certain date please contact me prior to placing your order for additional shipping options.

Can I personalize my journal?

We are happy to add a name, personal message, your favourite quote, etc. to the first interior page of traditional journals. Please reach out to us prior to placing your order to discuss your options.

Page Markers and Closures

Ribbon page markers and some sort of closure (elastic or ribbon depending on the aesthetic style) are standard on nearly all of my journals.  We can remove the page markers or swap ribbon / elastic closures if you like – just let us know your preferences when placing your order!

Custom Colours

All of my solid colour notebooks, journals, and traveler’s notebooks have been designed with coordinating ribbons, elastics, threads, etc – but I love mixing them up! There are too many possibilities for me to list them all, so please feel free to request your favourite color combination!

Some great examples: Purple/Teal, Ebony/Poppy, Steel/Meadow, Royal/Peel, Dove/Pink, Sky/White

If you don’t see the colours you want, send me a message first and I may still be able to accommodate your request!

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