This policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items and custom/personalised goods may not be eligible for return. Please reach out to me and I will work with you on your specific concerns.
To complete your refund/return, contact must be made by the original purchaser, and proof may be required.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 68 Derby Road, Uttoxeter, STS, ST14 8EA, United Kingdom.
To return your product, you should mail your product to: 54 S Market Street, Hetton-le-Hole, DH5 9DR, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item, and I am not responsible for lost packages.