Most orders are ready to ship in 10-14 business days, but please understand that we cannot guarantee shipping timeframes due to the time-intensive nature of handmade goods. For this same reason, bear in mind that large orders consisting of many books may take a little more time than suggested here.
If you have concerns about your order, please feel free to contact us at firstname.lastname@example.org or you can message us on Facebook at https://www.facebook.com/citrusbookbindery.
ORDERS WITHIN THE UNITED KINGDOM
All UK orders are shipped via Royal Mail Tracked unless otherwise arranged and are typically received 1-2 working days after shipping, but please be aware that this is not a guaranteed service, and delays do occasionally still occur.
FOR ORDERS OUTSIDE THE UNITED KINGDOM
International shipping costs include tracking where available. Please note that tracking is not available in certain locations.
Orders are typically received in 1-2 weeks from posting, but please understand that delays can occur, particularly with customs, so this can not be guaranteed. If you need guaranteed delivery by a certain date please contact me prior to placing your order for additional shipping options.
IMPORTANT INFORMATION FOR NON-UK CUSTOMERS
Many countries are making it increasing costly and difficult to make purchases across borders. Please recognize that you – as the buyer – are responsible for all fees associated with shipping to your country. Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country.
All international orders will have full value declared on customs forms. Do not ask us to under-declare values, mark as “gift”, etc – to do so would be illegal.